Frequently Asked Questions

Q: When will my order ship?

A: Our current processing time is 1-2 weeks. Please keep in mind that this is processing time in POPco HQ. This does not include postage time.

 

Q: There is an issue with my order, what should I do?

A: If there is an issue with your order, please email customer service at Prettyonpaperco@gmail.com with your order number.

 

Q: My order shipped!! When will it arrive??

A: I ship all orders through Canada Post without tracking (please contact me before you place your order if you would like your order tracked). According to Canada Post, the following is a guideline for when your order will arrive. 

 

Domestic: 3-5 days

Canada: 7-21 days

International: 7-40 days

 

Please keep in mind that these times are not guaranteed. I will not reship or refund orders until they have not arrived within 2 weeks for dometic orders and 8 weeks for international orders.

Q: Can I combine orders?

I will only accept combining orders if you email me (prettyonpaperco@gmail.com) with both order numbers immediately after placing your second order. I work on orders in the order in which they arrive, so notes are often missed. If I have not received an email I will not combine your order.

 

FAQ's will be updated on a regular basis so please check back if you have anymore questions!

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